Cancellation and Return Policy
1.0) If you wish to cancel your order, you can:
(a) Simply cancel the order at any point during the checkout procedure. If you abandon the checkout procedure mid-way through, the order status may default to a "cancelled order" and you will need to add your products to the cart again in order to complete check out at a later time.
(b) Notify us by sending an e-mail at any time, quoting your order number. If your goods have not been shipped, which is usually within 24 hours, we will refund the full order amount by your original payment method as soon as possible, usually within 5 working days, but no longer than 30 days.
(c) Where goods have already been shipped to you, you can return the goods to us in accordance with clause (2.0) below. We will issue a returns number. No returns will be accepted without a valid returns number.
(1.1) Please note that any custom-made parts, or specially ordered items are excluded from our returns policy but are not excluded from clause (3.0).
(2.0) This is subject to the items being unused and in a re-saleable condition including any retail packaging. We cannot refund the shipping charges or custom clearance charges for which the goods were shipped to you. All shipping, custom clearance costs and risk of returning goods to us shall be borne by you. We will issue you with a returns number. No returns will be accepted without a valid returns number.
(2.1) Upon receipt of the goods in the condition they were in when delivered to you, we will issue a refund for the amount. Shipping charges, customs clearance or any other miscellaneous charges incurred would be deducted from the refund. We would be happy to issue an exchange or credit as required.
(2.2) The rights to return the goods to us as referred to in clause (2.1) will not apply if the product has been used, or that the product is not returned in a re-saleable condition including all retail packaging. In this case, no refund will be issued, and you will be contacted to arrange return of the items. This return shipping shall be at the sole expense of the customer.
(3.0) If the product develops a fault within six months of purchase, please notify us by sending an e-mail, quoting your order number. We will issue you with a returns number. No returns will be accepted without a valid returns number. The goods can then be returned to us for inspection. The costs and risk of returning goods to us shall be borne by you. If the goods are found to be faulty, you will be issued with an identical replacement product, or if an identical product is not available, we will endeavor to provide you with a suitable replacement item of similar or greater value.
(4.0) We strictly follow the above process for all cancellations and returns, if any customer raises a dispute or claim in pay pal without adhering to our cancellation and return policy, and in the event, if our payments are withheld with pay pal, we will calculate the rate of interest for the funds on hold with pay pal at 10.75% for every 90 days till the time period the funds have been released from pay pal. Additional pay pal currency exchange fees or any charges incurred towards completion of the pay pal claim will also be borne by the customer for defaulting the process of returns. All above mentioned charges will be debited from the balance amount which is due to the customer after the agreed and returned goods have been received, inspected, and found to be in pristine and re-sellable condition.
We value your business and customer satisfaction is our primary goal.